My question involves defamation in the state of: California
I was threatened by a company’s law firm via a letter a few days back because I had threatened to post negative reviews about their product online if they did not repair their product that is installed at my home.
Because of the situation I won’t post specifics about the company or product in this forum, but here is the overview:
We purchased the product and had it installed at our house about 2 years ago. It cost roughly 7k. We have had 11 distinct issues with it breaking down and needing repair. The quality of the product is terrible and the service has been even worse.
The first few issues were repaired by the company without any issues, but eventually they started to refuse and we only got them to complete the repair after threatening to sue them for a defective product. I recently requested that the product be removed from my house and a full refund be provided. The company did not respond but instead had their law firm respond. The law firm rejected our request for refund and removal and also threatened to sue us for defamation if we posted negative feedback online.
Here is what I have done in response: I created my own website and posted it online. It already comes up on the first page of Google if you type [company name] review. The website has photos and videos of the issues we have had with the product. It states no opinion or any assessment about product quality, service etc. It is just a list of issues, each with a photo or video and a short explanation of the problem. It also states the response of the company which in most cases was that they have agreed to repair.
Am I playing with fire or am I within my rights? If anyone would be willing to review the site, please let me know and I would be happy to send a link. Should I pay a lawyer to review the site to make sure?
Any help would be greatly appreciated!