My question involves a consumer law issue in the State of: Mississippi
I started a contract with Sprint on May 14, 2012. Prior to setting up the contract, I was told by a Sprint representative over the phone that I was eligible for a 25% corporate discount because of where I worked. My monthly bill was to be $59.91 after the discount, I was told. When I went to the store, I informed the salesperson about the discussion I had with the representative and he said I was indeed eligible for the discount. I set everything up, and on May 14 my phone was activated. I got a text message alert the next day, my second day of owning the phone, informing me I was approaching my spending limit of $150. I called to get a breakdown of the bill, and it turns out I was being charged the full amount of $79.99 plus tax. Upon further digging I found that the salesperson never even applied me for the discount. Due to the discrepancy, I returned the phone on May 25- 12 days after the activation. Sprint's return policy states that if a customer returns an undamaged device within 14 days of activation, a full refund will be given, the contract cancelled, and no early termination fees will be charged. They also state that a refund (not a rebate, mind you- those work differently) will be awarded within 10-15 days of the manufacturer receiving the device. After 15 business days had passed with still no refund, I returned to the store to see what was up. I found that my phone was still in the store and had not been returned to the manufacturer. The store manager admitted that she was aware of the phone still being there, and said that the employee who sold me the phone was supposed to be handling the return. She said that they require a return kit to send the phone back and that the employee had claimed to have ordered it- except he hadn't actually ordered it. I had her get on the phone with Sprint, and she herself requested a return kit and told me after speaking with Sprint that one was on the way and that it should be in within a week, and that she would call me to let me know when the phone was on it's way to the manufacturer. That was June 16. It's now June 27 and I have not heard a word back from anyone. My ex-phone is still at the store. Also, today I received a letter from Sprint informing me that I have an overdue balance with them. I feel that this has become an absolutely ridiculous ordeal. I have never seen such negligence in my life. I'm out of ideas. I'm getting zero help from Sprint customer support (they told me there was nothing they could do) or from the manager of the store where I purchased the phone. Since no one is willing or able to help me, and I am out almost $300 for the phone, I am wondering if I need to consider legal action. I have all the documents to prove the information I have stated if it came down to that. Is there anything else I can do? Am I owed more than just a refund at this point? It's getting pretty dire because it won't be long before they send my bill to collections and impact my credit. I have got to get this straightened out, but I feel quite helpless to do so at the moment. ANY advice is appreciated.