My question involves police conduct in the State of: Florida
First off, sorry if this is in the wrong topic, but I did file this case with the police.
I was buying services from someone online. The seller had great feedback and was what appeared to be a honest person. The seller was selling the service with "money back guarantee" or refund. Basically if she failed to deliver the service within 90 days she would refund the money. This started way back in September. All the sudden she was failing to deliver my orders and everyone else's orders. She then decided to make up a bunch of random excuses and told me 4 different times that I would receive a payment within the month.
Little did I know - The name she was using was a fake name, she was lying about a bunch of different things, she had scammed he over $8,000 at this point, and scammed a ton of other people (over 20 people, probably closer to 50 people). On top of that she had said in multiple emails she owed me the money and the money was coming. Of course it still hasn't come. I brought this to my local police as I had done research and found out who she really is and where she lives (happens to be a hour away). After about a month (which was Monday) I received a call from the detective for the case I had filed. I talked to the detective about the case and he said this was a civil issue and not a criminal issue so there was nothing he could do.
My question is - what makes this a civil issue? He (the detective) claimed "since she had done some of the work but didn't finish this makes it civil" - Is that really what makes this a civil case is the fact she did work for one of my payments and the never worked on the others? Also if intent is the issue how is using a fake name, private protecting all your domains as soon as the first "scam" complaint comes in (aka going into hide mode), stops responding to emails, won't send any money/refund, eventually deleted the email completely (as it was a firstname.lastname@example.org type of email), she scams 20+ people for thousands of dollars... - how is that not intent to defraud?
I guess another question would be what can I do next?
Thanks for any help!