My question involves business law in the state of: The United Kingdom of Great Britain & Northern Ireland (UK)
Okay, so here goes my first post, I'm a student starting a new business for other students - a free platform for students to sell/buy university textbooks. My concern when building this website is that I need a program to help buyers and sellers reassure themselves that the website is safe - and as a result, I have drafted a policy similar to that of the eBay Buyer Protection Policy.
My concern is this, let's assume that a seller did not ship a textbook to the buyer, and as a result the buyer obviously wants a refund. As a website, it is unlikely that PayPal (the payment platform I am using) will allow me access to the sellers account. Therefore, I was wondering if there is something I can do that requires the seller (once they list their item / sign the online agreement) to refund if ordered to by myself (the website).
Is there anything binding about adding a paragraph to the agreement which states that the Seller must issue a refund under obligation, and should they disagree I may act on behalf of the buyer to recoup the funds that the seller has not refunded.
Buyer purchases an item > seller does not ship > as a result of a lengthly review I side with the buyer > issue refund from the website > recoup the refund amount from the buyer