My question involves a consumer law issue in the State of: OHIO
it is a certified mail, the tracking information shows “Depart USPS Sort Facility” since April 2nd and no more updated. I called the USPS for 5 times from Monday to Thursday whole last week, the customer service always told me:"somebody will call me back." But not!
Here's the thing, this mail is really important to me. The mail include :original bachelor degree, bachelor certification and transcript, the English version for the degree and certification and transcript evaluation report. Especially the bachelor degree and certification cannot replacement. I mail the original documents to an evaluation service organization to get a report so that I can qualify to take CPA exam.
I called them 6 times and email them twice, nobody called me back. The most ridiculous thing and makes me angry is they send me a email about surveying from USPS. I didn't get any call back or email reply, how can they they that they already responded or provide any service!
I'm not a native, the bachelor degree and certificate is important to me, that means I may not get work sponsorship. Under this kind of situation, can I sue USPS and can I win? And if it could, where can I find a lawyer to help me.