My question involves a consumer law issue in the State of: OHIO
it is a certified mail, the tracking information shows “Depart USPS Sort Facility” since April 2nd and no more updated. I called the USPS for 5 times from Monday to Thursday whole last week, the customer service always told me:"somebody will call me back." But not!
Here's the thing, this mail is really important to me. The mail include riginal bachelor degree, bachelor certification and transcript, the English version for the degree and certification and transcript evaluation report. Especially the bachelor degree and certification cannot replacement. I mail the original documents to an evaluation service organization to get a report so that I can qualify to take CPA exam.
I called them 6 times and email them twice, nobody called me back. The most ridiculous thing and makes me angry is they send me a email about surveying from USPS. I didn't get any call back or email reply, how can they they that they already responded or provide any service!
I'm not a native, the bachelor degree and certificate is important to me, that means I may not get work sponsorship. Under this kind of situation, can I sue USPS and can I win? And if it could, where can I find a lawyer to help me.