Scammed by Online Guide Provider for a Game

[Snake57]

Allright, here is my Problem (damn this is pretty embarrasing).

I bought access to a site called: "wowsecrets.com" it's a Guide for World of Warcraft.
Now, AFTER i paid for access i got to know that it wasn't a one time only payment, i had to pay monthly for the service (which offcourse automaticly gets checked off my bank account).
I don't want that! I immediatly contacted their support:



"I was not aware of that this was an subscription based purchase.
I have just bought this guide, but i DON'T want to pay recurrently to have a subscription.

I kindly ask you to terminate my "subscription" effective immediately, and to send me a confirmation email so that i can be sure that this was handled according to my wishes, Thank you."


And offcourse I have yet to receive an answer, what can i do? Cancel my bank account?

[LawResearcherMissy]

And offcourse I have yet to receive an answer, what can i do? Cancel my bank account?

Did you give them your bank account number, or a debit card number?

If you gave them a debit card number, cancel that debit card and get a new one with a different number. If you gave them a bank account number, speak with your bank about getting a new account.

[Snake57]

I paid through my paypal account on a service called "clickbank."
Surprisingly i now got an answer from the site.

Hi,

We are very sorry that our WoW Secrets did not meet your expectations. We understand your disappointment and have every desire to address your needs and to meet the very high standards our fellow gamers have come to expect and should continue to demand.

In our effort to continuously improve the epicness of WoW Secrets, we have already brought in additional insiders to work with a couple of well-known pro gamers and developers for the next month's blueprint with a in-depth analyze on the new patch. We can promise you that the highest quality standards will be met in the future because protecting our reputation for delivering the best product on the market is a key priority for us.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. We look forward to continuing the mutually beneficial relationship that we have shared in the past.

If you still wish to unsubscribe WoW Secrets, you will need to fill out this form expressing you would like your account to stop being billed monthly.
https://www.clickbank.com/csinquiry.html
Clickbank will process this for you as they handle all our transactions.

If there is anything else that we can do to minimize your inconvenience in regard to this matter, please don't hesitate to contact us.


I filled out the form, and hope that It is going to be resolved after that.
If it isn't, i am going to my bank to cancel this. (I just hope that it isn't possible for them to persue me legally because i won't pay.).

[Mr. Knowitall]

I see nothing on that site, or on the page for purchasing access, that suggests that customers are paying (or agreeing to) a recurring fee for access.

All you need to do now is just to click on the button below to enjoy it all for the very low price of $17 (for a very limited time only)

Did I miss something?

[LawResearcherMissy]

Did I miss something?

As such, no. But this sort of bait and switch tactic is not uncommon.

Some months back, Younger Monster asked to purchase a similar "guide" for Minecraft, and we didn't learn that it was monthly billing until we got to the "OK, pay us now" page. Being that I've been online since dirt was fresh and new, I read everything first, found it buried in the fine print (so to speak), and exited out of the site. They wanted $20/month!