Who Should Pay Return Shipping for a Defective Product

[calusblade]

OK. So I bought a computer online form California online and I live NY. As the buyer of the computer, which laws do I follow? California's or NY's law.

My computer came in and ran fine for the first week. After that it started to crash after 20 minutes (note I didn't do anything major with the computer yet) and found that several parts in the computer were failing (defective hardware/products). Can i get a full refund?

When I called them they said they will repair it at no cost but I will have to pay for the return shipping and the reshipping. Why do i need to pay for something they messed up on? Do I really need to pay for this?

Lastly, if they refuse to give me a refund, can i dispute the whole charge?

Thanks in advance.

[Mr. Knowitall]

If the vendor's warranty is online, perhaps you can post a link. It's not atypical for the buyer to have to pay shipping costs for warranty repairs, unless the vendor makes available and the buyer purchases a higher level of warranty protection.