My question involves a consumer law issue in the State of: PA, MI
I will try to provide as many details as I can, but I don't know if I have any protection.
From watching PBS, there was an offer for $10 foreign language CDs. I was unemployed and had heard of an opportunity with relations with a foreign company. I thought maybe learning some things would help with since I had an interest to learn. On the website they had marked that they would enroll me in another program and I would be charged $64 a month 4 times for each additional shipment. I had called and explained I was unemployed and repeatedly told I could review these for free for 90 days but I said I didn't want to get stuck with paying for them since I didn't have the extra money and wasn't interested. I only wanted to review the $10 CDs, hopefully get a job, then choose my options from there.
Apparently this phone call never produced results. Within days of getting the $10 CDs, which a voice I found upsetting and after 2 "lessons" still didn't know how to say hello in this language, the bigger package of these $256 CDs came. And I was very upset. Not only were they horribly packaged, but the CDs themselves were placed in nothing more than a piece of cardboard. They fell out as soon as I opened the box to see what they were (the return address label didn't even use this company's name and address and I had no idea who sent the package or what was inside, which is why I opened it). I then called to return the CDs and was given an offer to keep them for a year FREE and then I would start being charged. I kept arguing that I did not want them I didn't really get to listen to the 10 lesson CDs and I wasn't finding them helpful, so I did not want these especially since they were only held together with cardboard. Finally, I was told how to return them. The person instructed me to put a number on the box and drop it in the mail. Instead I went to the Post Office, sent them media mail and I believe I ordered something to be signed when they got it. A few weeks later I called again, was told everything was ok and to keep this company in mind should my position change. I threw out the receipt thinking everything was ok.
I am now employed, but not with the foreign company, and there is no reason for me to know the other language then if I was interested in it, and I currently am not. When my credit card statement came in the mail I saw the first $64 charge was made. The company is now insisting they never made any of these claims and I have to prove that they received the CDs. I requested a duplicate receipt from the post office and am waiting for the results, but I have a feeling with how things are going, they are going to say they can't locate it.
Is there anything I can do to protect myself? I did not want these CDs and tried to make efforts so I wouldn't get them, and they were shipped anyway. I do not have these CDs and will never benefit from their content, but with 2 lessons from the $10 ones and not knowing how to say "hello, how are you?" I don't think I would receive much benefit from them anyway. I know I put myself in this position with my original order, but I really don't want to pay $256 for CDs I did not want, do not have, and will not ever be able to listen to. Any suggestions or advice would be greatly appreciated.