My question involves a consumer law issue in the State of: all states
I'd like to say before starting that I'm nowhere familiar with the law or terms to use, so forgive me
when we use a service we usually agree on terms through a signature or check-box (online), when we ship mail without a tracking service, so basically we don't sign or talk to anyway but just post the mail, what exactly is the customer protection there?
for example if the shipping company loses the parcel they don't have to refund the money because the item wasn't insured. Problem is that you never agreed on that terms, so how does this work?
Is it the customer work to search for terms before using a service that doesn't require an explicit contract to agree to?
I guess this question would apply to anything that we do in general. But it think it's different, if I buy something at a retail store I know that there are certain rules (like I can't steal and they can't sell me a wrong product [stupid example]) that are above both parties (state). But with a shipping company, the company makes their own rules.