My question involves a consumer law issue in the State of: Michigan
This will be a very brief and can add details later if necessary. My son moved out in July 2010. In filling out a change of address on line, he reportedly checked "Family" was moving not just "Individual." Fine, I will accept that. In September, a correction was submitted by the post office and problem was supposed to be fixed. For several weeks, our mail was being returned to sender undeliverable or sent to my son's new address. Between October and January, I made several phone calls and visits to my local post office. In February 2011 another major "computer fix" was made by the post office that was supposed to fix the problem. That did fix the problem a bit. In the last two weeks, our mail has dwindled and my son has been getting our mail again. Even though mail is addressed to my home address, there is a little bar code and notice at the bottom of envelopes that supposedly says my address has been changed to my son's address. The strange thing is that some of my mail addressed with my correct address on May 25 was delivered to me, but some of the mail addressed correctly to me on May 31 is being delivered to my son's house.
So much for "very brief." The end result of this have been paychecks, driver licenses, bills lost in the mail that have generated hundreds of dollars in finance fees and expected to degrade my credit rating.
A really sad part in all of this is that when I went to the post office yesterday to once again "plead my case" and stated, "I should not have to pay for all those fees and damages incurred by a Post Office mistake," the PO attending supervisor promptly replied, "We're not going to either."
There is a post on this forum basically indicating "you can't sue the post office." Well, I'm not interested in suing the post office. I'm interested in them taking responsibility for their mistakes and "paying up" like we're expected to do...with our taxes, etc. I'm interested in them demonstrating evidence of where the problem is taking place that clearly distinguishes what's been going on from a systems problem, to fraud or foul play. Yes...I truly believe that fraud or foul play can take place within our finest government establishments...including the post office.
I have called the PO several times; visited them 4 times between September of last year and today. Each time they show me a print out of the changes they have made in their system to fix the problem and simply can't understand why it's not fixed. If in the last month the system is showing a change of address requested AND IT WAS NOT ME OR MY SON, then I have to believe that something or someone must have made that request. Shouldn't that be clearly evident in the system? After all they were able to tell me that "your son made an address change request in July" and "you made and address change/correction in September".
I don't have a lot of hopes that my last effort will fix the problem. Would contacting my congressman or representative be of any help? I would really appreciate your thoughts on how to proceed with this.