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  1. #1

    Lightbulb Mistaken Billing by a Salon, Placing Burden of Correction on Customer

    My question involves a consumer law issue in the State of: Wisconsin.

    Hello. A receptionist at a salon mistakenly charged my credit card for $6 instead of $60. They called me 5 hours later and either wanted my credit card # over the phone or for me to come in. For security reasons I do not trust my credit card number over the phone. We have all heard the story about staying in a hotel and having the "front desk" call and ask for your credit card info because it didn't run through. Also, I live 14 miles away from the salon (28m roundtrip) which is extra $ out of my pocket considering gas prices. I believe that either the salon needs to send me a copy of the original bill and an invoice before I pay with credit over the phone OR reimburse me the IRS standard mileage of $0.51 per mile for me to drive there. Again, none of this is my fault. What legal leg do I have in this situation?

  2. #2
    Join Date
    Sep 2005
    Location
    California
    Posts
    65,021

    Default Re: Mistaken Billing by a Salon, Placing Burden of Correction on Customer

    They don't have to agree to pay you money to come in to pay the bill. Presumably the salon isn't on Mars - why don't you swing by the next time you're in town.

  3. #3
    Join Date
    Sep 2010
    Location
    Oklahoma
    Posts
    667

    Default Re: Mistaken Billing by a Salon, Placing Burden of Correction on Customer

    and they are giving you a cost free alternative, which is using the phone. If you refuse to avail yourself of that method then the extra costs are on you.

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