My question involves a consumer law issue in the State of: Arkansas
My issue is. I ordered an item via E-Bay auctions and paid for it with credit card via PayPal.
The seller mailed the item and provided a tracking number. I did not receive the item and it was marked as delivered via USPS. I contacted the seller via email numerous times and she states she shipped to the confirmed address and I checked to make sure this info is correct and it is. I have purchased numerous items in the past and have not had any issues with not receiving the package. The seller suggests I call my local USPS office to determine if they can be of any help. I call and open an investigation this takes approx. 5 to 6 days and I receive no help there. They can't locate the package. The local Postmaster states that since I am in a rural area sometimes the mail carrier scans packages as they leave the post office as delivered and then they deliver them later that day. I call all of my local neighbors I live in a rural area and my mailbox is approx. 1/4 mile away from my actual home. I still can't locate the package. Local USPS office states the only recourse or next course of action is to have the mailer contact their local Post office were the package was mailed and file a claim and I would have to sign a form stating I did not receive it. I let the seller know and she will not cooperate. Tells me she mailed it and to the correct address and the tracking number is proof that I received and basically that she says I am telling a lie about not receiving the package. I open an Ebay claim and they side with the seller because the tracking number is marked delivered to my address. Now this has all stared about 3 to 4 weeks ago and I have a another package that is marked as delivered and it never makes it to me. I report it to USPS also and now they are afraid this may be an issue of theft. Finally to my question what if anything can I do about this. I did not get the items. Although it is not a lot a money approx 50 to 60 bucks for all of the missing packages I just I should not have to pay for something I did not receive. Thanks in advance and I apologize for this being so long!!