My question involves a consumer law issue in the State of: California.
Shopping online for a camera, I saw a good price on Sony's DSC-TX9: $254.09, marked down from $399.99. That was on Sony's own site, SonyStyle.com. I clicked "ADD TO CART." But the price in my cart was $349.99. Turns out the advertised price was a mistake, employee pricing accidentally shown to the public. Sony said it was unfortunate, regrettable, it's happened in the past, and now the problem is fixed. "You can buy it for $349.99."
No one in customer service is willing to see things from my side. What can I do to convince them? What magic words can I say to get them to honor the advertised price? It's maddening. I have screen captures to prove the advertisement, if necessary.